General Information
In our Wholesale/Trade section we supply on a strictly TRADE ONLY basis and have a MINIMUM ORDER VALUE of £100 + VAT.
Delivery charges are based on order value, location and are set out below in detail so please read through carefully.
Shipping & Delivery Information
We ship to all areas of the UK & selected Europe and International destinations; however, below we have listed UK locations only due to the many variables in international shipping.
International Deliveries
For International deliveries please email us with the details of the items you would like to order and the location you would like it shipped to and we will be then able to quote before you place the order.
UK Mainland
(Excluding Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, Isle of Wight)
| Order Value (ex vat) | Delivery Service | Price (ex vat) | Estimated Delivery Time |
|---|---|---|---|
| Up to £300 | Standard | £9.99 | 4 - 5 Working Days |
| Over £300 | Standard | FREE | 4 - 5 Working Days |
| Up to £300 | 1ST Class | £18.99 | 1 - 2 Working Days |
| Over £300 | 1ST Class | £8.99 | 1 - 2 Working Days |
Rest of UK
(Including Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands, Isle of Wight)
| Order Value (ex vat) | Delivery Service | Price (ex vat) | Estimated Delivery Time |
|---|---|---|---|
| Up to £500 | Standard | £12.95 | 4 - 5 Working Days |
| Over £500 | Standard | FREE | 4 - 5 Working Days |
| Up to £500 | 1ST Class | £21.90 | 1 - 3 Working Days |
| Over £500 | 1ST Class | £8.95 | 1 - 3 Working Days |
Delivery Terms & Restrictions
Orders normally take 1-2 working days to process before dispatch, but we always endeavour to do this as soon as possible, in the event of any problems or delays we will contact you by email informing you of any issues.
In the event your order is of high value, bulky or very heavy (over 50kg) it may incur a delivery surcharge and may be sent on a pallet delivery which also may incur a delivery surcharge and may take longer to be delivered. In the event of your order attracts a delivery surcharge we will inform you by email before processing & dispatch giving you an opportunity to cancel the order and receive a refund if appropriate.
We send deliveries via a number of couriers and Royal Mail depending on the size, nature and weight of the order. All stated delivery times are only estimates and the actual delivery time can vary due to operational & seasonal factors and in peak times like Christmas etc please allow extra time for such deliveries. We will normally inform you by email when your order is dispatched giving an estimate of delivery times.
In the event of any questions regarding deliveries, orders or problems please contact Customer Services
If you are a new Trade/Wholesale customer without an account and you are interested in stocking any of our wonderful gift or homewares ranges, collections or items then please get in touch via email stating the products of interest and the likely quantities you may require and we will promptly reply with a quotation. In the event you have any questions or need any help or advice please get in touch via the email and we will do our very best to assist.
Please Note all trade orders are subject to our Standard Trade Terms & Conditions, are on a pro forma basis only and constitute business to business transactions which are outside the Distance Selling Regulations (2000) and the Consumer Contracts Regulations.